Terms and Conditions
NordPets - Terms and Conditions
Last Updated: July 27, 2025
Welcome to NordPets! These Terms and Conditions ("Terms") govern your use of our website located at www.nordpets.com and any purchase made through our store. By accessing the website or placing an order, you agree to comply with and be bound by these Terms.
1. Company Information
NordPets is a Nordic-inspired pet supply brand based in the United Kingdom, owned by Belmont Newton LTD, company number 14404568, located in 49 Featherstone Street, London, England, EC1Y 8SL. All transactions conducted through our website are governed by the laws of the United Kingdom.
2. Eligibility and Use of the Website
By accessing our website, you confirm that you are at least 18 years old or have received parental or guardian consent to use the site. You agree to use the site only for lawful purposes and to refrain from any conduct that could harm or impair the operation and security of the website.
3. Products and Orders
We strive to provide accurate product descriptions, images, and pricing. However, we reserve the right to correct any errors, inaccuracies, or omissions and to refuse or cancel any order placed at an incorrect price or availability.
All product orders are subject to stock availability. We may limit or cancel orders that appear to be placed by resellers or distributors. If we need to make changes to or cancel your order, we will contact you using the details provided at checkout.
An order confirmation email will be sent upon placing an order; however, this does not signify acceptance. A contract is only formed when the products are dispatched.
4. Shipping and Delivery
We offer tracked delivery services for all orders. Delivery estimates generally range from 4 to 8 business days depending on the destination. All applicable shipping fees are clearly displayed at checkout.
While we strive for timely delivery, delays due to weather conditions or courier issues may occasionally occur. In the unlikely event of a lost shipment, a full refund will be issued.
Please ensure that all shipping details provided are accurate. If a parcel is returned due to incorrect or incomplete address details, additional charges may apply to re-dispatch the items.
5. Returns and Refunds
Customer satisfaction is important to us. You may return eligible items within 14 days of receipt, provided they are unused, in their original packaging, and in resellable condition.
a. Faulty, Damaged, or Incorrect Items
If the product is defective, damaged in transit, or you received the wrong item, notify us within 7 days of receipt. We will provide a return label and offer:
- A full refund
- A replacement
- A store credit equivalent to the value of the original purchase
b. Change of Mind Returns
If you are not satisfied with your purchase for any other reason, you may return the item at your own expense. After inspection, we will issue a refund or store credit. Original shipping fees are non-refundable.
To initiate a return, contact our support via contact form with your order number, the reason for the return, and any relevant photo evidence.
6. Privacy and Data Protection
We take your privacy seriously. NordPets complies with the General Data Protection Regulation (GDPR). Personal data collected through our website is used strictly for order processing, customer support, and marketing (where consent is given).
We do not store any payment card information. Transactions are processed securely through third-party payment providers such as Shopify Payments and PayPal. You may request access to your personal data, or ask for it to be corrected or deleted, by contacting our support via contact form here.
Please refer to our Privacy Policy for further information.
7. Intellectual Property
All content featured on the website, including images, logos, text, and graphic elements, is the property of NordPets and is protected under applicable copyright, trademark, and intellectual property laws. Unauthorized use of any materials is strictly prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, NordPets shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability for any claim shall not exceed the total amount paid for the product in question.
9. Force Majeure
We are not responsible for any failure or delay in fulfilling our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, or interruptions in transportation or telecommunications.
10. Changes to These Terms
We reserve the right to amend or update these Terms at any time. Changes will be published on this page. Continued use of the website after changes have been made indicates your acceptance of the updated Terms.
11. Contact Information
If you have questions about these Terms or require further assistance, please contact us via our contact form here.